Shipping & Returns

Each piece is handcrafted to order and made specifically for you. Please allow 1-3 business days for product to be made for shipment. Please note all pieces are hand made and shipped from Los Angeles, California.

How much does it cost to ship my order?
Tootsie Jewelry offers real time shipping rates depending on your address. At the checkout, your shipping cost will be calculated. USPS is our domestic carrier.

When will my order arrive?
Your order is packed and shipped within 1-3 days of your purchase. Please advise this when choosing 1-Day Shipping option. Average delivery time for domestic orders is 3-7 business days.

How can I track my order?
A tracking number will be provided when your order has been shipped. Please be patient, as tracking information can take a few days to update. To track the progress of your order, please visit USPS for domestic orders.

I didn't receive my order conformation or tracking number, where can I find it?
Please send us an email with your Name, Email & Order # via our Contact Us page.

Lost Packages
If your package gets lost in transit, we will do everything we possibly can to assist you. We are not responsible for packages once proof of delivery is generated.
If you would like to ask for a signature on the package, please include this information under 'Order Notes' at check out.

Do you ship to my country?
We ship worldwide

What if my package was returned to sender?
If your package is returned to us for any reason you will be responsible for paying for the package to be sent again.

Returns & Exchanges
Due to the unique and often one-of-a-kind nature of our materials, all items are final sale.  Due to our made-to-order approach we do not accept returns under any circumstances. We offer exchanges for store credit within 7 days of receiving order on all unworn items excluding sales & sale items. A E-gift card will be issued upon return of the order & inspection.